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(603) 343-4434 34 Dover Point Rd, Suite 201
Dover, NH 03820
Serving the Greater Seacoast Area of NH & ME

Long Term Care Insurance

Paying For In-Home Care

Long-term care insurance, or LTCi, is a common form of insurance that can cover many of the costs associated with care for aging adults. When considering senior care options, it’s important to understand the benefits you or your loved one are entitled to through your LTCi carrier. As an added convenience, Extended Family can manage long-term care insurance claims for you. To help you get started, we have gathered links to online portals and common forms for several of the long-term care insurance carriers we accept.

If you have questions, you can call us anytime at (603) 343-4434 or contact us online.

LTCi Carriers


Allianz discontinued its long term care insurance in November 2009 but continues to support policies taken out before that date. If you had an LTCi policy through Allianz, you can contact them below.

Allianz Life

Banker’s Life

Banker’s Life is here for their clients through every step of life. Find important LTCi information and documents below:

Long Term Care Insurance Overview
LTCi Claim Form
Online Portal Log In


CNA’s Individual Long Term Care is a policy purchased through an individual agent or broker. You can contact CNA by using one of the methods listed below:

For general questions regarding your policy, please call 800-775-1541.
To file a claim or if you have questions regarding an existing claim or claim payment, please call 800-262-1037.

If you have questions regarding your long term care policy and have not been able to resolve them through one of the methods listed above, please contact us by email at

Genworth Financial

Information & resources for Genworth Financial’s long term care insurance policies is located below:

How to File An LTC Claim
Long Term Care Insurance Forms
LTCi Online Portal Login

John Hancock

See below for everything you need to access, manage and update your individual or group/employer-sponsored long-term care account.

Long Term Care Help Center
Long-Term Care Insurance Claim Portal
Start Your Claim Online

Lincoln Financial Group

Lincoln Financial Long Term Care helps families face the future with confidence. See below for a list of resources to help with understanding your policy and filing an LTCi claim.

Online Information Portal
How to File a Claim
Start a Claim Online


MetLIfe provides online resources to help with understanding your MetLife Long Term Care policy and to get help with filing claims.

Online LTCi Support Portal
Important LTCi Forms
Start A Claim

Mutual of Omaha

Mutual of Omaha provides Long Term Care Insurance policies that help aging adults remain at home as long as possible. Find resources, documents, and help with claims below:

LTCi Overview
Claim Forms & Policy Documents
Online Claim Login

New York Life

New York Life is top provider of long term care insurance (LTCi) across the U.S. Find helpful forms and resources below:

Long Term Care Overview
LTCi Forms & Documents
Start A Claim

Northwestern Mutual

Find important forms and information about Northwestern Mutual’s LTCi products below:

Long Term Care Insurance Overview
LTCi Claim Forms & Documents
Start A Claim


Prudential offers Life Insurance with an Accelerated Death Benefit Rider which provides funds if you or a loved one should become seriously ill.

Online Portal


Senior Health Insurance Company of Pennsylvania (“SHIP”) is a Pennsylvania stock limited life insurance company that administers a closed block of long-term care insurance policies. SHIP has not sold new policies since 2003. That is why its business is sometimes called a “closed block”.

How to Submit a Claim
LTCi Forms & Documents


Thrivent provides Long Term Care Insurance to give families peace-of-mind as they age. Find relevant LTCi forms and documents below:

Long Term Care Insurance Overview
LTCi Forms & Documents
Client Login


UNUM is a provider of employee benefits for families enrolled in a UNUM life insurance product.

Forms & Documents
Online Portal Log in

Washington National

Washington National Insurance provides Long Term Care Insurance to many through their array of life insurance products.

Forms & Documents
Online Portal Log In

Have questions? Let’s talk.
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Fill out this form and a Extended Family team member will follow-up for a no-obligation care consultation to answer your questions and provide additional information.

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