FAQ
Concerns/Sensitivities:
Will insurance pay for your services?
What if I join and feel this is not for me?
I want this for my mom.
What can I do so she does not reject this idea?
My dad can be difficult to deal with.
How will you find someone who will work with him?
It costs too much money. How can I justify this new expense?
Responses:
Will insurance pay for your service?
For the most part our reimbursement is private pay.
Medicare does not pay for or reimburse Extended Family support services. Our services are usually paid by our members or by their families. Medicare covers medically necessary short-term skilled nursing care and rehabilitative support, often after hospitalization. This requires physician approval and recipients must be home bound.
Medicaid covers only lower income individuals.
Private Long Term Care insurance often covers the cost of personal care and support at home if you meet requirements which usually include the inability to perform 2 Activities of Daily Living.
In certain cases, a reverse mortgage can be helpful in paying for support while staying at home.
What if I join and feel this is not for me?
We will make every effort to meet your needs, however, if you ever feel we are not right for you, you may stop service at any time. Membership is automatically renewed every 90 days, but you are never obligated for the long-term.
I want this for my mom. What can I do so she does not reject this idea?
We are sensitive to the fact that it can be difficult for people to admit that they need a little help. We move slowly in order to help a resistant client accept our assistance over time. We offer the broadest range of support so we have the ability to start in a way that is truly helpful.
My dad can be difficult to deal with. How will you find someone who will work with him?
Before we provide any services, we get to know our new members in their home. Once we understand their preferences and their special requests, we spend a lot of time matching the right staff to our client members. We are committed to selecting our staff based on their flexibility and adaptability. We always find a good match.
It costs too much money. How can I justify this new expense?
We provide you with exactly the amount and level of service that you need, and we require no minimum hours of service per month or per visit. When we work for you, we can multi-task and avoid sending multiple people to help you, each with their own separate costs. We are usually less expensive than moving away from home.
If you ever move to an assisted living facility or to a nursing home, we will help with that transition and provide support once you live there. Our membership approach includes preventative coaching that will help delay the need to leave home, and our support can keep you living at home for life if that is what you choose.
With our support, your money will last longer. Our service fees are higher than some other organizations that provide a smaller range of support. At the end of each month, your total bill will be well worth it, and we will adjust our support to fit your budget.
