About Us

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Barbara Trimble, Founder & CEO

Barbara founded Extended Family on the commitment to make a difference developing and implementing bold and innovative strategies to improve the quality of life for older adults.

As our CEO and Founder, she insists we leave no stone unturned as we work tirelessly to serve our members by supporting them, advocating for them and respecting them. She encourages us to think outside the box, to do whatever it takes to improve our members’ lives, and to never give up on any of them. Her philosophy is the heart of our company and guides us all in our work.

Barbara is a registered nurse with over 30 years of experience in clinical and executive leadership in the health care and insurance industries. Her combined experience and unwavering passion keeps us all at the top of our game.

Barbara holds a master’s degree in Education and Organizational Development from Boston University and is a certified senior personal trainer and coach. She is a member of the National Association of Professional Geriatric Care Managers and a visioning board member of The International Council of Active Aging.

Lloyd Wilky, CFO

Lloyd has been working with numbers and people for more than 25 years. As a finance and human resource professional he led large internal business process delivery organizations for Fortune 50 companies successfully lowering the cost of internal operations while improving process quality and customer experiences.

Lloyd is a born leader. He makes it his business to understand the work experience of all levels of employees as he helps us work smarter and more cost efficient, while never loosing site of the customer and their experience.

Lloyd understands our customers, because he has experienced the personal challenge and frustration of trying to help his own parents’ age on their terms. He is passionate about helping seniors and their families build solid plans with resources that produce superior outcomes.

He holds a Bachelor’s Degree in Business Administration with an Accounting Specialization from Arizona State University and a Certified Management Accountant designation. He is a graduate of The Business Professional’s Course of The Aji Network and continues in their Leadership, Entrepreneurship, Innovation and Power (LEIP) program. He is also a member of the Advisory Board of the United Way of Morris County NJ, an Executive Board Member of the Giving Hope Network and the Institute of Certified Management Accountants.

JoAnn Cavallaro, COO

JoAnn is an inspirational leader with drive, insight and passion. She motivates us to achieve the highest vision for our team and for our clients, and she ensures that we get the right results for our members and clients.

JoAnn brings to Extended Family a lifelong passion for client service and innovation. She has a track record of achieving successful results for organizations, the business and for clients. Her dedication to putting people first has led to countless enriching experiences for our members and for each of us.

JoAnn’s diverse background brings great perspective to our management team.

Her past experience includes roles as a corporate operating executive, a consultant and a business advisor and coach. She has applied her talents and expertise across diverse industries and companies and has extensive experience working with adult care organizations both as a leader and as an outside consultant.

JoAnn is a graduate of the Executive Education Program at Duke University’s Fuqua School of Business and has also completed Harvard University’s Radcliffe Institute Leaders Program. She completed her undergraduate degree at Fordham University and her graduate work at Southern Connecticut State University.

Wayne S. Saltsman, M.D., Ph.D., Medical Director

Wayne is our medical director. He’s been specializing in elder care and geriatric medicine for over 15 years. He’s also the Vice President of Geriatrics at Winchester Hospital.

We love Wayne. He’s one of those special doctors that make people smile. His patients tell us he has a knack for inspiring them to follow their Ageless Lifestyle programs and remain healthy, fit and active. Wayne is one of those good guys that everyone wants on their team. He’s a great coach and we’re lucky to have him.

Dr. Saltsman’s primary mission is to help families advocate for their elders’ wellness and safety. He is an elected member of the Burlington Board of Health and an active board member of the Massachusetts Medical Society.

Dr. Saltsman earned both his medical degree and doctorate at Boston University School of Medicine. He completed his internship and residency at the Lahey Clinic in Burlington, Massachusetts. Dr. Saltsman completed a clinical fellowship in Geriatric Medicine at Harvard Medical School. He is board certified in both Internal Medicine and Geriatric Medicine and is a Certified Medical Director. Dr. Saltsman is also an Assistant Professor of Medicine at Tufts Medical School.

Bob Chaffee, Director of Business Operations

Bob takes on the complexity of managing our business operations and makes it look easy. He has over 20 years of experience working in the high tech industry where he managed the operations of a $100M sales division. He is known for his honest, down-to-earth style which won him numerous service awards in the US and Japan.

He is comfortable juggling many balls in the air as he tries to keep the books, members, families and staff happy. He continues to find ways, and build systems, to streamline our work and make our lives easier.

 

 

 

 

 

 

 

 

One of the things we’re most proud of is our staff. Our staff members are not just a group of employees; they’re our family. We recruit people who want to be part of a great team. We select capable, dependable, courteous professionals with a wide array of experience and skills. But more than that, we hire professionals who are smart, fun and innovative. They’re totally dedicated to our clients and members and they deliver awesome service. It is no surprise that they consistently go beyond the call of duty.

Of course, we make sure all of the traditional stuff is in place. Our staff is fully trained, insured, and bonded. We spend time finding the right match between member and staff. We look for staff members who share your interests, outlook and disposition. We know that working closely with you and your family members is so important that when we make matches of our staff with our clients, we do it just as if we were making the match for our own parents!

Once we’ve hired new team members, we send them through our amazing Service Diamond™ customer service program. We developed this training program from our years of experience in many different service industries. We guarantee that you’ll experience top notch service that exceeds any expectation you might have. You’re that important to us!

Serality

Our technology partner is made up of a group of high-tech veterans, with personal connections to aging-related issues. They make it look easy, technology that is. Their solutions don’t scare our members; in fact just the opposite. Their solutions make it easy for our members to communicate and stay connected. And not only that, everyday they are coming up with something that’s new and better.

Ritz Carlton

We learned service from the company that invented it. We trained at the Ritz Carlton’s corporate training center where we learned how to apply their principles of legendary service to our industry.

CogniFit

CogniFit is our selected on-line brain fitness program that makes up a large part of our Vital Mind™ program. We know how important it is to keep a strong mind, so that’s why we went with the best. CogniFit is designed to promote optimum cognitive health and also to improve specific skills such as safe driving through scientifically designed brain training. CogniFit products and software have been translated into 9 languages and have received several awards including the Prince Michael Award for Road Safety (UK) and the ASA Business and Aging Award (USA).